Refund Policy

1. Refund Eligibility Window

Because each website is custom work, refund eligibility depends on how far your project has progressed:

• Before work begins (within 48 hours of payment, before any design work has started): full refund.
• During the build, before first draft delivery: partial refund, minus a reasonable fee for work already completed.
• After the site is delivered and launched: covered by our 7-day money-back guarantee — if you’re not satisfied, request a refund within 7 days of delivery. You’re welcome to request revisions per your plan’s revision policy instead, if you’d rather we fix it than refund it.

2. What Counts as “Unsatisfactory” Work

If you’re not satisfied with your draft, tell us specifically what doesn’t match your original brief. We’ll revise it within your plan’s included revision round(s) before any refund is considered. A refund request based solely on subjective taste, after the agreed brief has been delivered as specified, is not automatically eligible — see the Governing Law section of our Terms of Service for how disputes are handled.

3. How Refunds Are Processed

Approved refunds are issued to the original payment method (PayPal or Stripe) within 5–10 business days of approval.

4. Exceptions

Optional add-ons such as monthly maintenance/hosting are billed separately and can be cancelled at any time for future billing cycles; past charges for maintenance already rendered are non-refundable.